Report 2018-132 Recommendation 8 Responses

Report 2018-132: Bureau of Gambling Control and California Gambling Control Commission: Their Licensing Processes Are Inefficient and Foster Unequal Treatment of Applicants (Release Date: May 2019)

Recommendation #8 To: Gambling Control Commission, California

To ensure that it has comprehensive licensing information to determine its ongoing workload and staffing needs, the commission should implement procedures for tracking the number of license applications it receives from the bureau each fiscal year and the outcomes of those applications, such as approvals and denials.

60-Day Agency Response

The Commission has implemented procedures to track the number of license applications received by fiscal year and the outcome of those applications. The Commission has modified the Licensing Information System with the fields necessary to capture the additional data by application, established and implemented procedures on how to capture the necessary data, and has redirected staff to populate the new data fields with current and historical data.

Please see Attachment A for supporting documentation.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

The commission provided procedures from July 2019 directing staff to begin using its licensing database to track information on incoming applications and the action the commission takes on each. The commission also provided documentation of its directive to staff to begin entering historical data using these same procedures.

All Recommendations in 2018-132

Agency responses received are posted verbatim.