Report 2017-119 Recommendation 67 Responses
Report 2017-119: California State University: It Has Not Provided Adequate Oversight of the Safety of Employees and Students Who Work With Hazardous Materials (Release Date: April 2018)
Recommendation #67 To: San Diego, California State University
San Diego should continue to implement its new policy to regularly review open work orders to ensure that it closes work orders in a timely fashion.
Annual Follow-Up Agency Response From November 2020
San Diego State University has implemented, in Fall 2020, its aging work order management process to ensure open work orders are regularly reviewed and closed timely. Work order projects are now categorized, assigned, numbered, and tracked through the computerized maintenance management system (CMMS). Documented reviews are regularly conducted, and quarterly reports are reviewed by administrative level management to ensure that any delays are noted in the CMMS. Any aged work orders that remain open without sufficient reason will be closed out and if a closed project must be reinstated, a new work order must be submitted.
- Completion Date: September 2020
California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented
San Diego provided evidence demonstrating that it implemented a new policy in September 2020 to regularly review open work orders to ensure that it closes work orders in a timely fashion.
Annual Follow-Up Agency Response From October 2019
Facilities Services has implemented a process for Management to review all outstanding work orders every 45 days. The computerized maintenance management system is updated with notes as work orders progress so that status can be tracked/audited. Work orders over 60 days are reviewed monthly for status updates. Facilities Services is in the final stages of monitoring this process to ensure continuity and support documents will be provided with final audit response.
- Estimated Completion Date: December 2019
California State Auditor's Assessment of Annual Follow-Up Status: Pending
1-Year Agency Response
Implementation is in progress.
- Estimated Completion Date: September 2019
- Response Date: April 2019
California State Auditor's Assessment of 1-Year Status: Pending
6-Month Agency Response
Facilities Services continues to actively develop written processes and procedures to assure work orders are closed in a timely fashion. The initial approach includes two levels of oversight, established target time-frames for closing of work orders, and re-focusing of staff on work order management.
- Estimated Completion Date: January 2019
- Response Date: October 2018
California State Auditor's Assessment of 6-Month Status: Pending
60-Day Agency Response
Facilities Services continues to actively develop written processes and procedures to assure work orders are closed in a timely fashion. The initial approach includes two levels of oversight, established target time-frames for closing of work orders, and re-focusing of staff on Work Order management.
- Estimated Completion Date: November 2018
- Response Date: June 2018
California State Auditor's Assessment of 60-Day Status: Pending
All Recommendations in 2017-119
Agency responses received are posted verbatim.