Report 2015-505 Recommendation 6 Responses

Report 2015-505: Follow-Up—California Department of Veterans Affairs: Better Collection and Use of Data Would Improve Its Outreach Efforts, and It Needs to Strengthen Its Oversight of County Veterans Service Officer Programs (Release Date: July 2015)

Recommendation #6 To: Veterans Affairs, Department of

To ensure correctness, completeness, and consistency in its audits of the CVSOs' workload activity reports, Veterans Services should formalize and document its audit procedures for reviewing these reports by December 31, 2015.

6-Month Agency Response

The Subvention and Medi-Cal Cost Avoidance Audit Manual and Desk Procedures document was completed December 23, 2015. This document is the basis for all CVSO audit functions and ensures standardization and accountability for the bi-annual audit. The CalVet audit of the CVSO claims activities and verification of the appropriateness of college fee waivers fully meets legal requirements.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

The CalVet CVSO Auditor is currently implementing procedures for the audit functions to include periodic reviews of CVSO claims activities and College Fee Waiver Program. Claim activities and College Fee Waivers along with their supporting documentation are be verified by the CVSO Auditor on a periodic basis. The written desk procedures for these processes will be completed by December 31, 2015. District Office staff continue to provide regular training and feedback to CVSOs including feedback on corrections made to incoming claims on a monthly basis, and will continue to provide training to all CVSOs at three training conferences each year.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2015-505

Agency responses received are posted verbatim.