Report 2015-120 All Recommendation Responses

Report 2015-120: California Department of Transportation: Its Maintenance Division's Allocations and Spending for Field Maintenance Do Not Match Key Indicators of Need (Release Date: March 2016)

Recommendation for Legislative Action

To better align the maintenance division's allocations with districts' maintenance needs, the Legislature should include language in the Budget Act that requires the maintenance division to develop and implement a budget model for field maintenance by June 30, 2017, that takes into account key indicators of maintenance need, such as traffic volume, climate, service scores, and any other factors the maintenance division deems necessary to ensure that the model adequately considers field maintenance need.

Description of Legislative Action

The Legislature did not take action in the 2021-22 legislative session to address this specific recommendation.

California State Auditor's Assessment of Annual Follow-Up Status: No Action Taken

Description of Legislative Action

As of March 17, 2021, the Legislature has not taken action to address this specific recommendation.

California State Auditor's Assessment of Annual Follow-Up Status: No Action Taken

Description of Legislative Action

As of March 17, 2020, the Legislature has not taken action to address this specific recommendation.

California State Auditor's Assessment of Annual Follow-Up Status: No Action Taken

Description of Legislative Action

The Legislature has not taken any action to address this specific recommendation.

California State Auditor's Assessment of Annual Follow-Up Status: No Action Taken

Recommendation #2 To: Transportation, Department of

To better align the maintenance division's allocations with districts' maintenance needs, the Legislature should include language in the Budget Act that requires the maintenance division to develop and implement a budget model for field maintenance by June 30, 2017, that takes into account key indicators of maintenance need, such as traffic volume, climate, service scores, and any other factors the maintenance division deems necessary to ensure that the model adequately considers field maintenance need. Once the model is developed, Caltrans should use it to inform appropriate allocations to the districts.

Annual Follow-Up Agency Response From November 2017

In July 2017, Caltrans' Maintenance Program implemented the BAT and used it to allocate FY 2017-18 resources for the ten highest-priority field maintenance activities.

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

We reviewed the new budget allocation tool (BAT) and it appears to take into account traffic volume, climate, service scores, and other factors in determining the allocation for field maintenance. To the extent that Caltrans uses this approach to inform its allocations to the districts, it will address the recommendation.

1-Year Agency Response

Caltrans has developed the Maintenance Program's Budget Allocation Tool (BAT) as the short-term solution to enhance budget management capabilities after evaluating how to allocate resources for field maintenance activities. The BAT was developed by considering key indicators of need, while balancing mandated activities and historic demands on maintenance resources (snow, emergency response, maintenance service requests, etc.) with a commitment to system preservation. The BAT uses a combination of climate and geographic location, Average Daily Traffic, LOS performance, and inventory data to project future resource needs with performance-level expectations for the ten highest priority field maintenance activities.

The BAT will be fully implemented by June 30, 2017, to develop the FY 2017-18 allocations for the ten highest priority field maintenance activities.

Caltrans continues to work on the new IT system as the long-term solution.

California State Auditor's Assessment of 1-Year Status: Pending

Once completed, we will review the Budget Allocation Tool to assess whether it addresses our recommendation.

6-Month Agency Response

Caltrans is moving forward with its short-term solution to manually modify the Level of Service (LOS) internal database taking into account key indicators of maintenance need and calculating the allocations for the ten highest-priority maintenance activities. Caltrans already started using a zone-based approach for guardrail and litter activities in Districts 7 and 8. As planned, the budget allocations will be based on the ten highest priority maintenance activities by June 2017, in order to incorporate them into the district allocations for fiscal year 2017/18.

Additionally, Caltrans developed a Maintenance Activity Performance Plan (MAPP) outlining expectations and accountability requirements for the 12 districts. The MAPP incorporates a zone-based approach for the highest-priority activities and is signed by the Division Chief of Maintenance and each Deputy District Director of Maintenance. For a copy of the MAPP, please see Attachment 1.

Caltrans recently received approval from the California Technology Agency (CTA) to move forward with its long-term solution to develop an allocation tool that uses climate, traffic volumes, and level of service to address the ten highest-priority field maintenance activities. As a result of this approval, Caltrans developed a Request for Information (RFI) to determine the capabilities of available suppliers. As this will be considered a new IT system, it is unknown at this time how long it will take for full implementation.

It should be noted that Caltrans is modifying the short-term solution to implement a robust budget allocation tool including the characteristics associated with the long-term solution as recommended in the audit report.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

Caltrans and the California Transportation Agency met to determine the best approach to implement this recommendation. Maintenance management, in consultation with Information Technology (IT) management, determined that the best approach would be to have a short-term solution and a long-term solution due to the length of time it takes to get IT systems approved and implemented. The short-term solution will be to manually modify the Level of Service (LOS) internal database to take into account key indicators of maintenance needs as recommended in the audit report, as well as to calculate the allocations based on the ten highest priority maintenance activities mentioned in the initial response to the draft report. This effort is expected to be done by June 2017 to allow maintenance management to incorporate the ten highest priority activities into the fiscal year 2017-18 district allocations.

The long-term solution may be a robust budgeting and allocation IT system that automates the budget allocation process for the ten highest priority field maintenance activities, and also utilizes key indicators of maintenance needs as recommended in the audit report. Such a system could be a matter of modifying the existing tool, but there is also the possibility that it could be considered a new IT system by the California Technology Agency (CTA), which then would require the CTA's involvement. If the latter is the case, it is unknown at this time how long it will take for this long-term automated budget and allocation system to be fully implemented.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #3 To: Transportation, Department of

Caltrans should revise the language in its future five-year maintenance plans to accurately describe the method it uses to allocate field maintenance funding to its districts.

Annual Follow-Up Agency Response From November 2017

Caltrans revised and incorporated the language into the Caltrans State Highway System Management Plan issued June 26, 2017. A copy can be located at, http://www.dot.ca.gov/assetmgmt/documents/SHSMP.pdf

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

We received and reviewed the revised language and found it fully implemented the recommendation.

1-Year Agency Response

Caltrans has revised and incorporated the language into the Caltrans State Highway System Management Plan which replaced the 5-year maintenance plan. For a copy of the revised language, please see Attachment 1.

California State Auditor's Assessment of 1-Year Status: Pending

We reviewed the language Caltrans provided, and it has revised the description of its allocation methodology. The revised language accurately describes the allocation method that Caltrans has provided us through its responses to our audit. As we have noted, Caltrans has not completed some of the efforts related to its allocation methodology (for example, the Budget Allocation Tool is not yet complete). The revised language explains that the methodology is currently still under development. However, the State Highway System Management Plan has not finalized and published. After it is published we will assess whether the final language addresses our recommendation.

6-Month Agency Response

Caltrans has drafted revised language that will appear in its five-year maintenance plan which is anticipated by January 31, 2017.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

Caltrans is in the process of preparing revised language for the 2017 five-year maintenance plan.

This recommendation will be fully implemented prior to the issuance of the 2017 five-year maintenance plan, which is anticipated by January 31, 2017.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #4 To: Transportation, Department of

To ensure that it performs field maintenance work consistently on highways with similar needs, the maintenance division should assess whether districts are using funds in a manner commensurate with indicators of need included in its new budget model.

Annual Follow-Up Agency Response From November 2017

Caltrans developed and implemented the MAPP on July 1, 2017, and has signed MAPPs with all 12 districts for FY 2017-18. The MAPPs ensure that districts are using funds commensurate with demonstrated needs. Further, as noted previously, Caltrans Maintenance Policy Directive 17-01 requires maintenance supervisors to complete an annual work plan to achieve the established LOS goals for the ten highest-priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training was conducted in all 12 districts between March and July 2017 and it also included training on the Policy Directive 17-01.

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

We reviewed the policy directive that requires maintenance supervisors to develop an annual work plan, which is reviewed by superintendent and region managers. It requires that zone-level service scores be evaluated through the MAPP. The MAPP presents performance on a quarterly basis. The policy directive was incorporated into the maintenance manual.

1-Year Agency Response

Caltrans continues to make progress in implementing the Maintenance Activity Performance Plan (MAPP) to ensure districts are using funds commensurate with demonstrated need. The MAPP is being fully implemented for all 12 Districts addressing the 10 highest priority field maintenance activities beginning July 1, 2017.

Caltrans has implemented Maintenance Policy Directive 17-01, to require maintenance supervisors to complete the annual work plan to achieve the established LOS goals for the ten highest priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training will include training of this Directive beginning March 1, 2017. Please see Attachment 2 for a copy of the Directive.

California State Auditor's Assessment of 1-Year Status: Pending

Once completed, we will review the Maintenance Activity Performance Plan to assess whether it addresses our recommendation.

6-Month Agency Response

As discussed in the status update to Recommendation 1, Caltrans is moving along with its short-term and long-term solutions. As part of the short-term solution, Caltrans developed the Maintenance Activity Performance Plan (MAPP) with clear expectations and accountability requirements for the district offices. The MAPP will further ensure districts are using funds commensurate with demonstrated need. The MAPP is in place for Districts 7 and 8 to address guardrail and litter activities.

Caltrans continues to make progress in developing the Maintenance Policy Directive mentioned in the 60-day status update. The Directive will be disseminated to all district offices by December 2016.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

As discussed in the update to Recommendation No. 1, Caltrans has short-term and long-term solutions to develop and implement an allocation tool that will incorporate the items mentioned in the recommendation. Caltrans is also developing a method to ensure districts are using funds commensurate with the indicators in the tool. The assessment of whether districts are using funds in a manner commensurate with indicators of need will occur upon implementation of the new budget and allocation tool, the short-term version of which will be implemented by June 2017.

In addition, Caltrans is developing a Maintenance Policy Directive (Directive) to require maintenance supervisors to develop an annual work plan to achieve the established Level of Service (LOS) goals. The Directive will also require region managers to ensure work plan consistency and timely work completion. The Directive will be effective by December 2016.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #5 To: Transportation, Department of

To ensure that it performs field maintenance work consistently on highways with similar needs, the maintenance division should implement the zone-level evaluation of service scores contemplated in the earlier budget model that it abandoned.

Annual Follow-Up Agency Response From November 2017

Caltrans developed and implemented the MAPP on July 1, 2017, and has signed MAPPs with all 12 districts for FY 2017-18. The MAPPs ensure that districts are using funds commensurate with demonstrated needs. Further, as noted previously, Caltrans Maintenance Policy Directive 17-01 requires maintenance supervisors to complete an annual work plan to achieve the established LOS goals for the ten highest-priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training was conducted in all 12 districts between March and July 2017 and it also included training on the Policy Directive 17-01.

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

We reviewed the Budget Allocation Tool (BAT) and the Maintenance Activity Performance Plan (MAPP) and found they include a zone-level evaluation of service scores. The Maintenance Policy Directive requires that zone-level service score goals be established and evaluated through the work plans.

1-Year Agency Response

Caltrans continues to make progress in implementing the Maintenance Activity Performance Plan (MAPP) to ensure districts are using funds commensurate with demonstrated need. The MAPP is being fully implemented for all 12 Districts addressing the 10 highest priority field maintenance activities beginning July 1, 2017.

Caltrans has implemented Maintenance Policy Directive 17-01, to require maintenance supervisors to complete the annual work plan to achieve the established LOS goals for the ten highest priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training will include training of this Directive beginning March 1, 2017. Please see Attachment 2 for a copy of the Directive.

California State Auditor's Assessment of 1-Year Status: Pending

Once completed, we will review the Maintenance Activity Performance Plan to assess whether it addresses our recommendation.

6-Month Agency Response

As discussed in the status update to Recommendation 1, Caltrans is moving along with its short-term and long-term solutions. As part of the short-term solution, Caltrans developed the Maintenance Activity Performance Plan (MAPP) with clear expectations and accountability requirements for the district offices. The MAPP will further ensure districts are using funds commensurate with demonstrated need. The MAPP is in place for Districts 7 and 8 to address guardrail and litter activities.

Caltrans continues to make progress in developing the Maintenance Policy Directive mentioned in the 60-day status update. The Directive will be disseminated to all district offices by December 2016.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

As discussed in the update to Recommendation No. 1, Caltrans has short-term and long-term solutions to develop and implement an allocation tool that will incorporate the items mentioned in the recommendation. Caltrans is also developing a method to ensure districts are using funds commensurate with the indicators in the tool. The assessment of whether districts are using funds in a manner commensurate with indicators of need will occur upon implementation of the new budget and allocation tool, the short-term version of which will be implemented by June 2017.

In addition, Caltrans is developing a Maintenance Policy Directive (Directive) to require maintenance supervisors to develop an annual work plan to achieve the established Level of Service (LOS) goals. The Directive will also require region managers to ensure work plan consistency and timely work completion. The Directive will be effective by December 2016.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #6 To: Transportation, Department of

To ensure that it performs field maintenance work consistently on highways with similar needs, the maintenance division should establish zone-specific service score goals for all of the field maintenance activities it deems critical to ensuring a safe and usable state highway system and require districts to meet those goals for all the zones within their borders.

Annual Follow-Up Agency Response From November 2017

Caltrans developed and implemented the MAPP on July 1, 2017, and has signed MAPPs with all 12 districts for FY 2017-18. The MAPPs ensure that districts are using funds commensurate with demonstrated needs. Further, as noted previously, Caltrans Maintenance Policy Directive 17-01 requires maintenance supervisors to complete an annual work plan to achieve the established LOS goals for the ten highest-priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training was conducted in all 12 districts between March and July 2017 and it also included training on the Policy Directive 17-01.

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

We reviewed the BAT which includes zone-level service score goals as does the MAPP. The Maintenance policy directive also requires maintenance supervisors to develop an annual work plan, which presents performance on a quarterly basis, which should allow for monitoring of progress toward improving service scores. The policy directive was incorporated into the maintenance manual.

1-Year Agency Response

Caltrans continues to make progress in implementing the Maintenance Activity Performance Plan (MAPP) to ensure districts are using funds commensurate with demonstrated need. The MAPP is being fully implemented for all 12 Districts addressing the 10 highest priority field maintenance activities beginning July 1, 2017.

Caltrans has implemented Maintenance Policy Directive 17-01, to require maintenance supervisors to complete the annual work plan to achieve the established LOS goals for the ten highest priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training will include training of this Directive beginning March 1, 2017. Please see Attachment 2 for a copy of the Directive.

California State Auditor's Assessment of 1-Year Status: Pending

Once completed, we will review the Maintenance Activity Performance Plan to assess whether it addresses our recommendation.

6-Month Agency Response

As discussed in the status update to Recommendation 1, Caltrans is moving along with its short-term and long-term solutions. As part of the short-term solution, Caltrans developed the Maintenance Activity Performance Plan (MAPP) with clear expectations and accountability requirements for the district offices. The MAPP will further ensure districts are using funds commensurate with demonstrated need. The MAPP is in place for Districts 7 and 8 to address guardrail and litter activities.

Caltrans continues to make progress in developing the Maintenance Policy Directive mentioned in the 60-day status update. The Directive will be disseminated to all district offices by December 2016.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

As discussed in the update to Recommendation No. 1, Caltrans has short-term and long-term solutions to develop and implement an allocation tool that will incorporate the items mentioned in the recommendation. Caltrans is also developing a method to ensure districts are using funds commensurate with the indicators in the tool. The assessment of whether districts are using funds in a manner commensurate with indicators of need will occur upon implementation of the new budget and allocation tool, the short-term version of which will be implemented by June 2017.

In addition, Caltrans is developing a Maintenance Policy Directive (Directive) to require maintenance supervisors to develop an annual work plan to achieve the established Level of Service (LOS) goals. The Directive will also require region managers to ensure work plan consistency and timely work completion. The Directive will be effective by December 2016.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #7 To: Transportation, Department of

To ensure that it performs field maintenance work consistently on highways with similar needs, the maintenance division should implement the requirements for strategically planning field maintenance work that it previously included in its maintenance manual or develop similar requirements that it believes are feasible and ensure that supervisors plan and schedule field maintenance work based on service scores. Caltrans should require superintendents and regional managers to approve those plans. Caltrans should also require supervisors and superintendents to monitor progress toward improving service scores.

Annual Follow-Up Agency Response From November 2017

Caltrans developed and implemented the MAPP on July 1, 2017, and has signed MAPPs with all 12 districts for FY 2017-18. The MAPPs ensure that districts are using funds commensurate with demonstrated needs. Further, as noted previously, Caltrans Maintenance Policy Directive 17-01 requires maintenance supervisors to complete an annual work plan to achieve the established LOS goals for the ten highest-priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training was conducted in all 12 districts between March and July 2017 and it also included training on the Policy Directive 17-01.

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

We reviewed the policy directive that requires maintenance supervisors to develop an annual work plan, which is reviewed by superintendent and region managers. The policy directive was incorporated into the maintenance manual. We also reviewed a MAPP and found it presents performance on a quarterly basis, which should allow for monitoring of progress toward improving service scores.

1-Year Agency Response

Caltrans continues to make progress in implementing the Maintenance Activity Performance Plan (MAPP) to ensure districts are using funds commensurate with demonstrated need. The MAPP is being fully implemented for all 12 Districts addressing the 10 highest priority field maintenance activities beginning July 1, 2017.

Caltrans has implemented Maintenance Policy Directive 17-01, to require maintenance supervisors to complete the annual work plan to achieve the established LOS goals for the ten highest priority field maintenance activities. The Directive also requires region managers to ensure work plan consistency and timely work completion. The statewide BAT training will include training of this Directive beginning March 1, 2017. Please see Attachment 2 for a copy of the Directive.

California State Auditor's Assessment of 1-Year Status: Pending

Once completed, we will review the Maintenance Activity Performance Plan to assess whether it addresses our recommendation.

6-Month Agency Response

As discussed in the status update to Recommendation 1, Caltrans is moving along with its short-term and long-term solutions. As part of the short-term solution, Caltrans developed the Maintenance Activity Performance Plan (MAPP) with clear expectations and accountability requirements for the district offices. The MAPP will further ensure districts are using funds commensurate with demonstrated need. The MAPP is in place for Districts 7 and 8 to address guardrail and litter activities.

Caltrans continues to make progress in developing the Maintenance Policy Directive mentioned in the 60-day status update. The Directive will be disseminated to all district offices by December 2016.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

As discussed in the update to Recommendation No. 1, Caltrans has short-term and long-term solutions to develop and implement an allocation tool that will incorporate the items mentioned in the recommendation. Caltrans is also developing a method to ensure districts are using funds commensurate with the indicators in the tool. The assessment of whether districts are using funds in a manner commensurate with indicators of need will occur upon implementation of the new budget and allocation tool, the short-term version of which will be implemented by June 2017.

In addition, Caltrans is developing a Maintenance Policy Directive (Directive) to require maintenance supervisors to develop an annual work plan to achieve the established Level of Service (LOS) goals. The Directive will also require region managers to ensure work plan consistency and timely work completion. The Directive will be effective by December 2016.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #8 To: Transportation, Department of

Caltrans should require its staff to verify and update the status of all outstanding service requests. Additionally, Caltrans should require supervisors to monitor completion of service requests by reviewing the data from the service request system monthly to identify service requests not completed after a period of time that Caltrans deems appropriate, such as 30 days. For all service requests outstanding after this period, Caltrans should require its supervisors to determine the status of the service request by reviewing the related work order that records what work Caltrans completed and ensure the work is appropriately prioritized. Also, Caltrans should require its staff to record all service requests it receives via methods other than Caltrans' website, such as by phone, mail, or email, in its service request system to ensure it captures all service requests in one central repository.

1-Year Agency Response

Caltrans has developed and implemented consistent statewide MSR Guidelines. Statewide training of these guidelines was completed in December 2016. In addition, each District has dedicated a Public Information Office staff to facilitate and assist with MSR coordination. Please see Attachment 3 for a copy of the guidelines.

California State Auditor's Assessment of 1-Year Status: Fully Implemented

We reviewed the MSR guidelines and found that they address our recommendation to require staff to verify and update the status of service requests and to monitor completion of service requests monthly. The MSR guidelines also require staff to record in the MSR system all service requests they receive via phone, mail, or email.

6-Month Agency Response

Caltrans continues to make progress developing consistent processes and procedures addressing Maintenance Service Requests (MSR). Once the MSR guidance is complete, the team will provide training to the MSR coordinators statewide. In addition, the Public Information Officers (PIO) in each district will facilitate and assist with MSR coordination. The PIOs will ensure all requests are recorded in a central repository while responding to the public in a timely and consistent manner. Caltrans is on schedule to have this recommendation fully implemented by December 2016.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

Caltrans established a team to evaluate the current service request process. The team will develop consistent processes and procedures to address Maintenance Service Requests (MSR) statewide. In addition, the team will provide training to MSR coordinators statewide.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #9 To: Transportation, Department of

To detect and prevent fraud, waste, and abuse and to ensure costs are appropriate, the maintenance division should strengthen its controls over reviewing and approving work order costs by requiring its supervisors and superintendents to document their review and approval of work orders in the maintenance management system. For example, supervisors or superintendents could include a note in the comment field of the work order indicating their review and approval. The maintenance division could also establish a reasonable dollar threshold for those work orders that would require documented review and approval.

6-Month Agency Response

This recommendation has been fully implemented. Caltrans issued the Maintenance Policy Directive (MPD) on June 24, 2016. The MPD strengthens controls by requiring additional review and approval of work orders above pre-determined dollar thresholds. For a copy of the MPD, please see Attachment 2.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Caltrans is in the process of developing a Maintenance Policy Directive (Directive) to strengthen controls over the work orders, including establishing dollar thresholds for work orders. In addition, Caltrans issued a Maintenance Memo on May 2, 2016, reminding all maintenance employees of proper procurement practices. For a copy of the memo, please see the attachment.

California State Auditor's Assessment of 60-Day Status: Pending

Recommendation #10 To: Transportation, Department of

To ensure that field maintenance work orders are completed in a timely manner, the maintenance division should require supervisors to initiate work orders in the integrated maintenance management system at the time that they identify field maintenance work that needs to be performed and record the date that work was started and the date the work was completed. Superintendents should periodically review work orders to ensure that identified work is completed in a timely manner.

6-Month Agency Response

This recommendation has been fully implemented. The MPD issued on June 24, 2016, requires field supervisors to initiate an Integrated Maintenance Management System (IMMS) work order at the time field maintenance work is identified. The MPD also requires superintendents to perform a weekly review of IMMS service requests and work orders assigned to their supervisors. For a copy of the MPD, please see Attachment 2.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Caltrans is in the process of developing a Maintenance Policy Directive (Directive) that will require field supervisors to initiate an Integrated Maintenance Management System (IMMS) work order at the time that field maintenance work is identified. The Directive will require that superintendents perform periodic reviews of work orders and document their review in the "work order comments" tab.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2015-120

Agency responses received are posted verbatim.