Report 2014-116 Recommendation 27 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #27 To: Technology, California Department of

To ensure that future IT project procurements do not jeopardize the State's financial interests, CalTech's procurement division should ensure that contracting departments can appropriately manage IT maintenance support contracts by including service-level agreements in these contracts.

60-Day Agency Response

Since April 2014, CalTech Procurement ensures that contracting departments can appropriately manage IT maintenance support contracts by including service level agreements in these contracts utilizing standard contract language (GSPD 401IT) or special contract provisions.

This audit recommended action has been completed.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

All Recommendations in 2014-116

Agency responses received are posted verbatim.