Report 2013-102 Recommendation 8 Responses

Report 2013-102: Employment Development Department: It Needs to Address Data Issues to Better Evaluate and Improve the Performance of Its Employment Programs for Veterans (Release Date: October 2013)

Recommendation #8 To: Employment Development Department

To evaluate the success of the veterans assistance program going forward, the department should analyze the performance of the grant recipients across all three common measures. Further, the program manager unit and the reporting unit should work together to ensure that the data the program manager unit is using to assess program performance are the most appropriate and the best available.

6-Month Agency Response

The EDD currently has a process in place to evaluate the three common performance measures. The EDD is now reviewing its veterans performance data on a quarterly basis against the data submitted by its grantees. The EDD revised the quarterly reporting form which will assist in capturing the data for the three common measures reported by the grant recipients. The project managers will compare that data against the data reported in the system and communicate with the project operators when discrepancies exist. In addition, the project managers are working closer with the Program Reporting and Analysis Unit to help ensure the accuracy of that data. With these new procedures in place, EDD requests that this recommendation be closed.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

The EDD modified its performance reports under the veterans assistance program to include the three common measures. Although EDD provided examples of these reports for certain grant recipients, we did not audit the accuracy of the performance data included in these reports. Nevertheless, EDD appears to have fully implemented this recommendation.

60-Day Agency Response

As noted in EDD's October 9, 2013 response to the audit, the Department currently has a process in-place to evaluate the three-common performance measures. However, EDD will be implementing this recommendation by reviewing its veterans performance data on a quarterly basis against the data submitted by its grantees. Though not fully implemented, EDD anticipates implementing this procedure by January 31, 2014 to address the previous quarter reports for October - December 2013.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2013-102

Agency responses received are posted verbatim.