Our work is hands-on. State law gives us the authority to access information that allows us to effectively evaluate an agency's performance. After we initially meet with the agency and introduce ourselves and our process, we typically spend several weeks or months 'on location' obtaining data, accessing records, and interviewing staff. With all of this information in hand, we return to our Sacramento office to put all the pieces together and develop a confidential draft report. Once the draft is complete, the agency has a chance to review and respond to our findings and recommendations. We publish the agency's response at the end of each report.
After we publish the final report, agencies keep us updated on how they have implemented our recommendations and we monitor their progress. In some cases, we may conduct a follow-up audit to ensure that they've addressed the problems we originally identified.
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