Report 2019-127 Recommendation 11 Responses
Report 2019-127: San Diego County Air Pollution Control District: It Has Used Vehicle Registration Fees to Subsidize Its Permitting Process, Reducing the Amount of Funds Available to Address Air Pollution (Release Date: July 2020)
Recommendation #11 To: San Diego County Air Pollution Control District
To ensure that it effectively manages its complaint investigation process and provides accurate information to the public regarding the complaints it receives, the San Diego Air District should, by June 2021, establish time frames for its supervisors to review complaint investigation reports and verify that investigators have responded to complaints in an appropriate and timely manner.
6-Month Agency Response
The Compliance Manual of Policies and Procedures, Policy 2.3, Complaint Investigation Procedures, (attached) was revised in August to incorporate all recommendations. Additionally, the BPR will be critical to enhance the reporting tools and implement systematic controls to maintain the quality of our complaint program.
- Completion Date: August 2020
- Response Date: January 2021
California State Auditor's Assessment of 6-Month Status: Fully Implemented
The San Diego Air District revised its policies to require that supervisors approve all investigations within 6 weeks of a complaint being submitted. Further, it requires that every two weeks the supervisors evaluate inspectors' response time and verify the complaint reports are being submitted timely.
60-Day Agency Response
The Compliance Manual of Policies and Procedures, Policy 2.3, Complaint Investigation Procedures, (attached) was revised in August to incorporate all recommendations. Additionally, the BPR will be critical to enhance the reporting tools and implement systematic controls to maintain the quality of our complaint program.
- Completion Date: August 2020
- Response Date: September 2020
California State Auditor's Assessment of 60-Day Status: Partially Implemented
The San Diego Air District revised its policies to require that supervisors approve investigations within 6 weeks of when the complaint is submitted. Further, it requires that every two weeks the supervisors evaluate inspectors' response time and verify the complaints reports are being submitted timely. However, the District did not provide documentation of these reviews.
- Auditee did not substantiate its claim of full implementation
All Recommendations in 2019-127
Agency responses received are posted verbatim.