Report 2017-102 Recommendation 20 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #20 To: Foothill-De Anza Community College District

To ensure the consistent, transparent, and continuous implementation of processes for technology equipment upgrades and replacements, by June 2018, the Foothill-De Anza district should establish written procedures for those processes.

1-Year Agency Response

Educational Technology Services has implemented three new processes/procedures to managing technology refresh projects from individual computer replacements to large-scale enterprise projects. These processes include:

ETS Project Process - Medium- and large-scale project management

FHDA Equipment Refresh Process - Small-scale project management

ETS Employee Guide - Individual computer replacement management

Copies of all of these documents will be forwarded via email as per the instructions below.

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2017-102

Agency responses received are posted verbatim.