Report 2016-128 Recommendation 9 Responses

Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)

Recommendation #9 To: Systems Integration, Office of

To ensure that the reports it receives from HPE are complete and allow it to better manage CMIPS II and support the IHSS program, OSI should enforce its agreement requiring HPE to submit monthly data on the number of timesheets with exceptions by county and the time taken to resolve them.

60-Day Agency Response

The Office of Systems Integration (OSI) and the California Department of Social Services (CDSS) worked together to define metrics that are to be tracked monthly, including the number of timesheets with exceptions by county and the time to resolve exceptions by county. As of January 2017, the OSI had HPE update the Monthly Operational Management Report (MOMR) to include those metrics. The MOMR is shared with, and reviewed by, the OSI and the CDSS each month.

• Completion Date: January 2017
• Response Date: May 2017

California State Auditor's Assessment of 60-Day Status: Fully Implemented

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All Recommendations in 2016-128

Agency responses received are posted verbatim.