Report 2016-128 Recommendation 15 Responses

Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)

Recommendation #15 To: Social Services, Department of

To ensure that it can quickly identify potential concerns with the number of timesheets received at the TPF, Social Services should develop procedures to review its timesheet volume report on a daily basis. Alternatively, Social Services could work with OSI to modify the reporting function within CMIPS II to require automated notifications to management when the timesheet volume report identifies an instance when the volume of timesheets falls below the threshold specified.

6-Month Agency Response

CDSS has developed a process for an Associate Management Auditor to review the Daily Timesheet Volume Report every day during peak payroll processing weeks to ensure the number of timesheets received is in alignment with expectations. If an issue is identified, the appropriate action will be taken. Please see attached process flow for further details (see Attachments A and B).

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

CDSS is developing procedures to continue to monitor the daily electronic notification from the TPF confirming the volume of timesheets processed. During the pay periods each month, CDSS will run the Timesheet Volume Report and review it for any low thresholds by county and take appropriate action if/when necessary. If it becomes clear that automating this report would be worth the expense, CDSS would submit a change request to send an automated notification to CDSS if volumes are under the thresholds established for the county.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-128

Agency responses received are posted verbatim.